Qatar Airways Urgently Require A Customer Care Officer - Doha, Qatar - Apply Now

In this role you will be part of the Customer Care Department with the responsibility to manage customer feedback; you will manage the feedback process with customers through the entire cycle from analysing the feedback request, leading the investigation process through to finalising the resolution and necessary response and to submit compensation proposals for approval. Apply now in Shell job posting websites.

4/25/2018

Job Position Title: Customer Care Officer

Organisation: Qatar Airways

Job Position ID: QR17282

Job Function: Commercial

Job Division: Commercial (Division)

Job Position Employment Type: Full Time - Permanent

City: Middle East | Qatar | Doha

Last date of application: 30-Apr-2018




About Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.



Job Position Description:

In this role you will be part of the Customer Care Department with the responsibility to manage customer feedback; you will manage the feedback process with customers through the entire cycle from analysing the feedback request, leading the investigation process through to finalising the resolution and necessary response and to submit compensation proposals for approval. You will directly manage the customer facing communication and you will be the  final approver on all cases not leading to compensation.

You will play an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and you will participate in ongoing forums to optimise the Customer Experience journey. The role requires continuous coordination with functional departments at Head Office and Outstations to gather information and carry out background investigations with regards to customer feedback and complaints.



Job Position Requirements:

You must hold a Bachelor Degree or equivalent, with excellent level in spoken and written English; you must have minimum 4 years of job related experience in customer relations roles, preferably in the travel/airline industry, with knowledge of airline policies and procedures.

The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments.

You must have strong communication, team-working, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and ability to work under pressure are essential attributes in this role.

Apply here in Qatar Airways job posting websites.

job posting websites, qatar airways staff

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Qatar Airways Urgently Require A Customer Care Officer - Doha, Qatar - Apply Now

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